RMA Warranty

To request RMA Warranty support, please follow the steps listed below:

1. 1. 1. Open the RMA form in Adobe Reader* and complete all sections of the form – except for the RMA# and WHO# sections.
    2. Email the completed form to: rma@acuraembedded.com.
    3. The completed form will be verified and given an RMA number. The form will then be sent to our repair centre and a copy will be sent back to you.
    4. Please ship your product using your local courier – with insurance added – to the correct address listed in Shipping Address Page

* If you do not have Adobe Reader, please download it here.

1. 1. - AES will not accept COD shipments.
    - AES will pay the standard ground delivery charges for returning your product following repair/replacement.
    - Return freight charges will apply to out of warranty repairs.
    - Products which require service not covered by the warranty will result in notification to the customer prior to any action.
    - For Transportation charges: Mark the carrier Bill of lading as “prepaid” or Bill Sender

Canada:
ACURA EMBEDDED SYSTEMS INC

UNIT# 101-17825 64th Avenue

SURREY, BC, Canada V3S 1Z3

TEL: (604) 502-9666 Fax: (604) 502-9668

For payment of Duties/Taxes: Mark the carrier Bill of Lading or Airbill as Bill “Sender”
All RMA shipments must be accompanied by a PO# or Commercial Invoice.
USA Customer shipping to Surrey: Commercial Invoice must contain the following statement
“Defective Parts being returned for repair or replacement.”
Commercial Invoice must reference the following: